Changed your mind? No Problem!

Within 14 days of your purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached to receive a full refund. Please note that refunds will be processed using the same payment method as for the original purchase.

Regular priced item(s) can be returned by mail for a full refund with original shipping fees deducted or for exchange using your free return label.

Returns by Mail

  • Purchases can be returned for exchange or refund within 14 days of the purchase date.
  • You must have original receipt for all merchandise returned.
  • Returns after 14 days will not be accepted.
  • All Sale and Clearance items are Final Sale.

To return the merchandise by mail, please follow these steps:

  • Carefully pack the items you wish to return.
  • Affix the pre-paid shipping label to your return parcel and drop your parcel off at any Canada Post location.
  • Mail the package to:

Divas Online Canada
772 Upper Paradise Road Unit#30
Hamilton, Ontario
L9C 5P9

  • We are not responsible for lost parcels.

Returns will be refunded using the same payment method as for the original purchase, please allow 6-8 weeks for the parcels to arrive to us.
Returns will be credited to the credit card used in the original transaction. Shipping charges cannot be refunded. Please allow 1-2 billing cycles for the return to be credited.

HAving Problems?

Let us know if you're experiencing any problems and we'll be happy to make it right!


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