Changed your mind? No Problem!
Within 14 days of your purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached to receive a full refund. Please note that refunds will be processed using the same payment method as for the original purchase.
Regular priced item(s) can be returned by mail for a full refund with original shipping fees deducted or for exchange using your free return label.
Returns by Mail
- Purchases can be returned for exchange or refund within 14 days of the purchase date.
- You must have original receipt for all merchandise returned.
- Returns after 14 days will not be accepted.
- All Sale and Clearance items are Final Sale.
To return the merchandise by mail, please follow these steps:
- Carefully pack the items you wish to return.
- Affix the pre-paid shipping label to your return parcel and drop your parcel off at any Canada Post location.
- Mail the package to:
Divas Online Canada
772 Upper Paradise Road Unit#30
- We are not responsible for lost parcels.
Returns will be refunded using the same payment method as for the original purchase, please allow 6-8 weeks for the parcels to arrive to us.
Returns will be credited to the credit card used in the original transaction. Shipping charges cannot be refunded. Please allow 1-2 billing cycles for the return to be credited.